About FiberTech
FiberTech is one of the leading infrastructure maintenance companies, responsible for maintaining critical fiber optic networks across multiple regions. With over 4000+ monthly maintenance requests, they needed a robust solution to streamline their operations.
The Journey
Before implementing PreventFix, FiberTech struggled with:
- Manual work order processing taking up to 48 hours
- Limited visibility into field operations
- Inconsistent maintenance procedures
- High operational costs
After adopting PreventFix, they transformed their maintenance operations through:
- Automated work order creation and assignment
- Real-time tracking of field technicians
- Standardized maintenance procedures
- Mobile access to critical information
Impact
The implementation of PreventFix resulted in:
- 85% reduction in work order processing time
- 30% decrease in operational costs
- 60% improvement in first-time fix rate
- Enhanced customer satisfaction scores
"PreventFix has revolutionized how we manage our maintenance operations. The mobile-first approach and automated workflows have significantly improved our efficiency and service quality."
Key Features Used
Mobile Work Order Management
- Real-time updates and tracking
- Photo and document attachments
- Navigation Support
Automated Scheduling
- Technician assignment
- Integrated with Major ISP Providers
- Real-time availability tracking
Custom Workflows
- Tailored maintenance procedures
- Automated escalations
- Compliance tracking
Analytics & Reporting
- Custom KPI dashboards
- Performance metrics